Frequently Asked Questions
Frequently Asked Questions
Find the answers to the most common questions regarding our consultations, scheduling, and payments here.
If you cannot find the answer you are looking for, please send us a message using the form on the Contacts page, call or text us (+351 928 165 937, business days between 3:00 PM and 6:00 PM), or send an email to geral@inesnevescaldas.pt.
Appointments
What is the difference between Psychiatry and Psychotherapy consultations?
Psychiatry and Psychotherapy consultations share common ground and complement one another.
In a Psychiatry consultation, we evaluate the client's mental health status, provide diagnoses, and, if necessary, prescribe medication. These appointments occur more sporadically but are necessary to monitor progress and adjust treatment.
In a Psychotherapy consultation, we perform deeper work, exploring how you feel. These sessions are more regular and allow the client to discover new ways of relating to themselves and others.
In most cases, these two areas are used together; medication from the Psychiatry consultation can help optimize and internalize the insights and discoveries made during Psychotherapy.
Do I need to have Psychiatry and Psychology follow-ups simultaneously, or can I book just one specialty?
It is possible to receive care in just one of the specialties, either Psychiatry or Psychology.
Psychology consultations are provided by professionals on my team, ensuring either exclusively psychological support or, when necessary, coordination with Psychiatry consultations.
What is the difference between Psychotherapy and Psychology?
Psychotherapy sessions are conducted by professionals trained in that specific branch, who may be psychologists or psychiatrists. The goal is to understand a person's problems and difficulties based on their personal history. These sessions are ideal for working through suffering or difficult circumstances, promoting positive changes in how a person views themselves and faces their challenges.
Psychology studies human behavior and emotions; psychological evaluations are conducted for those seeking to understand and manage emotional difficulties.
Appointments
What is the difference between Psychiatry and Psychotherapy consultations?
Psychiatry and Psychotherapy consultations share common ground and complement one another.
In a Psychiatry consultation, we evaluate the client's mental health status, provide diagnoses, and, if necessary, prescribe medication. These appointments occur more sporadically but are necessary to monitor progress and adjust treatment.
In a Psychotherapy consultation, we perform deeper work, exploring how you feel. These sessions are more regular and allow the client to discover new ways of relating to themselves and others.
In most cases, these two areas are used together; medication from the Psychiatry consultation can help optimize and internalize the insights and discoveries made during Psychotherapy.
Do I need to have Psychiatry and Psychology follow-ups simultaneously, or can I book just one specialty?
It is possible to receive care in just one of the specialties, either Psychiatry or Psychology.
Psychology consultations are provided by professionals on my team, ensuring either exclusively psychological support or, when necessary, coordination with Psychiatry consultations.
What is the difference between Psychotherapy and Psychology?
Psychotherapy sessions are conducted by professionals trained in that specific branch, who may be psychologists or psychiatrists. The goal is to understand a person's problems and difficulties based on their personal history. These sessions are ideal for working through suffering or difficult circumstances, promoting positive changes in how a person views themselves and faces their challenges.
Psychology studies human behavior and emotions; psychological evaluations are conducted for those seeking to understand and manage emotional difficulties.
Scheduling and Hours
How can I book my appointment?
Appointments can be booked by filling out a consultation request on this website. You may also contact us via phone (+351 928 165 937, business days between 3:00 PM and 6:00 PM) or email (geral@inesnevescaldas.pt).
Are consultations in-person or online?
Consultations are held in person in R. Prof. Simões Raposo 8A, 1600-661 Lisboa) or online via Google Meet.
What are the operating hours?
The Lisbon office operates on business days between 9:00 AM and 6:00 PM. Telephone support is available on business days between 3:00 PM and 6:00 PM.
What should I do if I need to cancel? Is there a refund guarantee?
If you need to cancel your appointment, we ask that you notify us in advance. A refund is only possible if requested at least 24 hours before the scheduled appointment.
What if I cannot attend? Can I reschedule?
Rescheduling can be done at no additional cost up to 24 hours before the appointment. If it is more convenient, you may also cancel and request a refund within this timeframe.
What happens if I miss an appointment without notice?
If no prior notice is given at least 24 hours in advance, the fee charged for the consultation will not be refunded, as the time slot cannot be reassigned to another person.
Scheduling and Hours
How can I book my appointment?
Appointments can be booked by filling out a consultation request on this website. You may also contact us via phone (+351 928 165 937, business days between 3:00 PM and 6:00 PM) or email (geral@inesnevescaldas.pt).
Are consultations in-person or online?
Consultations are held in person in R. Prof. Simões Raposo 8A, 1600-661 Lisboa) or online via Google Meet.
What are the operating hours?
The Lisbon office operates on business days between 9:00 AM and 6:00 PM. Telephone support is available on business days between 3:00 PM and 6:00 PM.
What should I do if I need to cancel? Is there a refund guarantee?
If you need to cancel your appointment, we ask that you notify us in advance. A refund is only possible if requested at least 24 hours before the scheduled appointment.
What if I cannot attend? Can I reschedule?
Rescheduling can be done at no additional cost up to 24 hours before the appointment. If it is more convenient, you may also cancel and request a refund within this timeframe.
What happens if I miss an appointment without notice?
If no prior notice is given at least 24 hours in advance, the fee charged for the consultation will not be refunded, as the time slot cannot be reassigned to another person.
Payment
What is the cost of a Psychiatry consultation?
The initial consultation costs €115. A follow-up psychiatry consultation costs €95 and a follow-up psychotherapy consultation costs €85.
A €10 discount per session is applied for weekly appointments.
If psychiatric follow-up is required, it is included within the Psychotherapy sessions.
What payment methods are available?
Payment must be made by bank transfer. For the first appointment, payment must be made within 24 hours of booking, and proof of payment must be provided. For subsequent appointments, payment can be made up to 24 hours before the appointment.
If payment is not made on time, the slot will be released to another person to ensure the organization and optimization of the schedule.
Do you have agreements with insurance companies or health subsystems?
At this time, we do not have direct agreements with insurance companies or health subsystems; however, you may submit your receipt to your provider to request a reimbursement.
Payment
What is the cost of a Psychiatry consultation?
The initial consultation costs €115. A follow-up psychiatry consultation costs €95 and a follow-up psychotherapy consultation costs €85.
A €10 discount per session is applied for weekly appointments.
If psychiatric follow-up is required, it is included within the Psychotherapy sessions.
What payment methods are available?
Payment must be made by bank transfer. For the first appointment, payment must be made within 24 hours of booking, and proof of payment must be provided. For subsequent appointments, payment can be made up to 24 hours before the appointment.
If payment is not made on time, the slot will be released to another person to ensure the organization and optimization of the schedule.
Do you have agreements with insurance companies or health subsystems?
At this time, we do not have direct agreements with insurance companies or health subsystems; however, you may submit your receipt to your provider to request a reimbursement.
